Frequently Asked Questions
Frequently Asked Questions
Sizing
Do your clothes run true to size?
Most of our garments run slightly smaller than standard UK sizing. We recommend ordering one size up for the best fit. Check each product page for a detailed size guide with chest and shoulder measurements.
What size should I order?
Use the size guide on each product page. Measure your chest and shoulders and compare to the table. If you're between sizes, size up.
Orders & Delivery
How long does delivery take?
UK orders arrive in 5-8 business days. EU orders take 7-14 business days. All orders are tracked — you'll receive your tracking link by email once dispatched.
When will my order be dispatched?
Orders are processed within 1-3 business days. You'll receive a dispatch confirmation email with your tracking number.
Do you offer free shipping?
Yes — free tracked shipping on all UK and EU orders over £49. Orders under £49 start from £3.99 for UK delivery.
Returns
Can I return my order?
Yes. You have 14 days from delivery to request a return. Items must be unworn and in original condition. Email returns@kingsandmen.com with your order number to start the process.
How long does a refund take?
Once we receive your return, refunds are processed within 5-7 business days to your original payment method.
Payments
Can I pay in instalments?
Yes — we accept Klarna Pay in 3, which splits your order into 3 interest-free payments. Select Klarna at checkout.
Is my payment secure?
Yes. All transactions are processed through Shopify's secure payment gateway, SSL encrypted and PCI-DSS compliant.